VIP Delivered: Website Coming Soon

At VIPDELIVERED.com we’re transforming the way you sell your products online by removing the traditional hurdles of supply, stock holding and delivery logistics. Our white label solution opens up an expansive product range for your selection, from doors, floors & DIY trade products & more. We offer the premium convenience of direct, in-home delivery to your customers, without the traditional supply chain hassle.

With fixed delivery fees, an array of product choices, and the assurance of quality with our robust manufacturer guarantees, we streamline your operations to ensure a seamless, frictionless customer experience that upholds the prestige of your brand.

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Privacy & Cookies

1. Be a part of the 'in' crowd

Opt-in or miss out. You'll see the best offers and latest products.

2. A better you

We'll use your data to enhance your experience when using our website.

3. No spam

We hate spam, which is why you can decide what and how you hear from us.

4. Protected

We'll make sure your data is secure - protected like it was our own.

5. Limited time only

We'll keep your data only as long as is needed, if we don't hear from you, we'll delete it.

Protecting your information

Your Information & How We Use It

We will use your information in a number of ways - it differs for each piece of information we collect. But rest assured, every piece of information is collected for a reason. All of the information we collect is vital in creating the best possible shopping experience for you.

Name and contact details (email and telephone number)

How we use it	Why we use it?
To deliver your purchases to you.	We have to take your name & contact details to be able to contact you and ensure your order is sent to the right place (to fulfil our contract with you).
We'll send you our services and your order information by email.	We do this to ensure you receive regular order updates and ensure that everything goes to plan with your order - including accurate delivery information and lead times.
Sending you information by email, or post, about our new products and services.	We like to keep our customers in the know. We'll only send this with your express permission to do so.
Fraud detection and prevention.	We have advanced fraud screening and protection with every single transaction on our website. This protects you and VIP Delivered, and is our number one priority when it comes to online and in-store transactions - this is essential.
Finding out what you, and other customers like the most.	This allows us to give you what you want. We want you to see the products that you want to see and the services you want to use.
Showing you VIP Delivered advertisements as you browse the web.	We want you to be in the know, so you can see our latest products, offers and deals while you browse.

Your date of birth

How we use it	Why we use it?
Fraud detection and prevention.	We have advanced fraud screening and protection with every single transaction on our website. This protects you and VIP Delivered, and is our number one priority when it comes to online and in-store transactions - this is essential.

Your payment information

When we say payment information, we mean your payment card details and security/CV2 code. Have no fear, this information is not stored anywhere and is fully encrypted once entered.

How we use it	Why we use it?
Take payment, and give refunds.	We need to take payment details in order to process your order (to fulfil our contract with you).
Fraud detection and prevention.	We have advanced fraud screening and protection with every single transaction on our website. This protects you and VIP Delivered, and is our number one priority when it comes to online and in-store transactions - this is essential.

Our conversations and contact history

Everything we've discussed - for example, email correspondence, order updates, LiveChat conversations, or on social media.

How we use it	Why we use it?
Providing the best help and support we can.	In order to give you the service you expect, we have to keep a record of any conversations, order updates or new information discussed. This allows us to provide you the best possible help and advice we can and ensures our customer service is top of the tree. Please note, calls aren't recorded, unless we've specifically told you that it is, at the start of the conversation.
Training our staff.	We want to ensure all staff maintain the same high standards which you expect when speaking with us. Looking over how they could have improved the interaction is an essential part of improving our service.

Purchase history and saved orders

This includes what you have previously purchased, or any items you may have saved for another date.

How we use it	Why we use it?
To sell you our products.	We need to do this in order to sell our items to you. Adding items to your basket and placing orders is essentially why we're here!
Providing help and support.	Often our customers will purchase many times, seeing a detailed purchase history allows you to do so with ease. This history also ensures we can continue to provide assistance after a sale is completed.
Handling returns.	We need to be able to see what you've ordered in order to decide how we handle any return requests.
Finding out what you, and other customers like the most.	This allows us to give you what you want. We want you to see the products that you want to see and the services you want to use. It also allows you to fit us around your busy lifestyle.

Your devices, and information about how you use our websites

Any data that you give us when browsing our websites, including your IP address and device information. If you choose to share this with us, your location data, as well as how you use the websites.

How we use it	Why we use it?
Improving website functionality.	It's important to us that you get the most user-friendly shopping experience when using our websites. That's why we've developed a website which is responsive to your devices screen resolution and operating system.
Protecting our website.	To protect you and VIP Delivered from fraud, our number one priority when it comes to online transactions - this is essential.
Setting the correct language, currency and delivery options.	We ship all over the United Kingdom and Ireland, but do get customers browsing from all around the world. This information is essential in setting the correct information which is displayed online.

Your linked accounts

What we use your Twitter, Google+ or Facebook accounts for.

How we use it	Why we use it?
Express checkout ability.	Logging in with your social media accounts makes our websites easier to use and allows you to check-out with ease. No need to fill in contact information which is already setup by you.
To provide product recommendations to you.	We want you to be in the know, so you can see our latest products, offers and deals while you browse - so you can quickly purchase those items which interest you.

Your responses to surveys, competitions and promotions

How we use it	Why we use it?
In order to run the competition, survey or promotion.	If we didn't collect your data when setting up the survey, or competition then we wouldn't be able to contact you if you had won.

Of course, what information you choose to share with us from the above is entirely up to you. However, in order for you to purchase from our website some of this information will be necessary. We just couldn't provide the service, an optimal customer experience, or fulfil your order if you didn't share it with us. Ultimately it is your choice, you decide whether you're comfortable with what is shared and we'll respect that.

From time to time, we may use your purchase information (in an aggregated and anonymous fashion), in order to improve our services and when developing new products. Some of this essential information is shared with third parties, of which we list below in full.